“You really don’t need to worry about back-office integration and automation. The eCAPTURE and webCAPTURE services work extremely well. More important is to focus on cross-skilling, maintaining a flexible workforce and having a clear vision of what you want to achieve.”

David Walker, Head of Customer & Exchequer Services and Digital Services Project Lead, City of York Council

“webCAPTURE with auto-indexing is a game changer; webCAPTURE is sorting and prioritising interventions for us and archiving everything else, ensuring that we get to work immediately on anything that affects bills going out, or money coming in. We are now far more resilient and productive and, consequently, we have allocated more resources to recovery”.

Geraldine Goodwin, Revenues Manager, North Hertfordshire District Council

“We were keen to explore how we could reduce the amount of time spent on manual data input, so we worked up a business case on how channel shift and automation could help us achieve that. We looked at various suppliers, and whilst other products were cheaper on paper, we settled on Govtech’s webCAPTURE and eCAPTURE services, because they guaranteed an outcome.”

 

Anthony Derbyshire, Business Development Manager at Wakefield Council