Tailor webCAPTURE’s service to your outcomes

If you’re serious about digital engagement with your customers, one of the easiest and most reliable services to transform is payment by Direct Debit. 32% of our automated transactions last year were DD related. If you want your customers to pay by Direct Debit, you need to make it as easy as possible for them to set up online.

Govtech’s Direct Debit form is both a standalone form, allowing citizens to set up or amend DD instructions, and an embedded addition to a wide variety of our other suite of forms such as our Move-In form or SPD request form. If someone is telling you they’re moving in, that’s the right time to invite them to pay by Direct Debit.

This is another high-volume transaction that your staff deal with but is also one of the more complex and time-consuming. Consequently, the automation of processing Moves using our online forms for your authority can provide you with the greatest benefits, freeing staff to focus on other critical tasks such as collection of aged debt.

The business case writes itself, see for yourself!

We know it’s complicated…

Automating these processes was one of our greatest development challenges. Working out the hundreds of potential scenarios and in what order the API’s needed to be run in each variation took us two years. But we did it.

That is why over the last 12 months Govtech have processed over 503,207 moves for our customers. Imagine the saving that represents!

We aim to take everything into account, just as your assessors do.

• Pre-existing pins
• Existing Direct Debits
• Pending benefit credits
• Pending BACS payments
• Households splitting up
• Unoccupied discounts
• Requests for e-billing
• Single person discounts
• Assure intervention on certain accounts or properties

And much more.

For all your customers, but especially those moving into the area, what better way to establish your reputation as a welcoming, modern, efficient authority, than to ensure the online experience is smooth and that the bill produced is accurate and received in an impressive two to three days.

As you’ll know, single person discount (SPD) is the highest volume council tax discount awarded to your citizens. Govtech has produced an easy to complete form that helps in both the application process and the cancellation process. The form captures whether the discount is being applied due to either alone liable party moving into a property, or because a joint liability no longer applies, because someone has left, died, or has become exempt.

Your citizens can also use the form to cancel their discount simply.

Single person discount reviews

We offer a service that supports one-off or rolling reviews of your SPDs. Our service is extremely flexible and can form the foundation of your review process or sit alongside, complimenting and enhancing any existing processes you currently deploy. We have evidence and testimony from customers who have saved themselves several hundreds of thousands of pounds, using our product to conduct SPD reviews.