Mar 2018 LGSS has signed a contract with Northgate Public Services to renew its webCAPTURE integration service for Northampton Borough Council and expanded the range of day-to-day online transactions automated in Northgate Revenues to include CT Special Payment Arrangements and Landlord notifications of tenancy changes. Having reviewed a range of other options, LGSS chose to adopt Govtech’s suite of Revenues web forms to replace forms withdrawn from the market by Gandlake.

In conjunction with service optimisation reviews run by Govtech, the new web forms will enable LGSS to drive up levels of online self-service and automation rates in Northgate Revenues, with completed items sent straight to archive. Officers will intervene on an exceptions basis only to manage other items automatically classified and auto-indexed to High, Medium and Low priority work queues in the LGSS document management system.