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Automation has been on the local government agenda for several years now and we all have a pretty good understanding of what it is. Or at least we believe we do. But does it have the same meaning to everyone?
I joined Govtech as their project manager almost 10 years ago. I had just completed 24 years of service for a large London Local Authority, and that was me done; I planned to put my work in Local Government firmly in the rear-view mirror. However, there was one company I felt compelled to say a personal goodbye to, and that was Govtech.
In my almost 32 years of Local Authority experience I am still intrigued to learn how important company culture is to make long lasting relationships with suppliers. If I look back at all the ITTs I worked on, both developing and evaluating, as then as a bidder, they were all designed to be scored against criteria that could differentiate the offerings and be assessed against strict objective measures; this was obviously the essential nature of the tender design and would stand up to scrutiny of rigour and fairness if challenged. But during the process how much did people’s own personal feelings towards a company’s approach or their people still influence their final decision? If it did, is this wrong or inevitable?