Govtech blog

Local councils in England are in trouble. Many are heading towards a financial crisis due to years of severe underfunding, which – without action – will see significant cuts to vital public services. In fact, reports suggest that one in four English councils could go bankrupt in the next two years, amid an enormous £54bn funding black hole.

Netcall, a leading provider of AI-powered automation and customer experience solutions, today announces the acquisition of Govtech, a pioneer in Revenues and Benefits automation. This acquisition aims to improve services and achieve cost savings for local government.

In light of the recent letters our customers have received from the Department for Work and Pensions, we would like to clarify and provide reassurance to councils that, here at Govtech, we do not use robots or robotic processes in our service provision and delivery. Here, our Operations Director Nigel Phillips provides an explanation for Govtech customers, covering some uncertainties about the use of robots.