New Generic Discount Application Form Goes Into govService in Kirklees 

Kirklees Council has completed testing and will deploy a new Generic Discount Application Form for citizens. Govtech utilised the advanced features of Granicus’s govService Service Designer, the leading online e-forms and self-service solution for local government, to deliver a fully dynamic and comprehensive pre-built online form for Discount applications.

The form is pre-built and ready to be deployed via govService, enabling the complementary digital process automation service to be rapidly implemented.  

The council is currently agreeing with Govtech the specification of a Multi-debt Special Payment Arrangement form for deployment later this year.

After an extensive period of working with Govtech to test and enhance its Universal Credit Digital Service (“UCDS”) Kirklees MBC has deployed the UCDS to great effect. UCDS supports Kirklees’ policy of reviewing entitlement to Council Tax Reduction only three times a year, unless there are any significant changes meanwhile.

Complementing its comprehensive filtering, matching and pre-assessment of LCTR Change Notifications received daily from the DWP, the most advanced configuration of UCDS has resulted in a 62% reduction in work items created in the back office system. Download the case study here.

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