Govtech blog

The latest news and digital transformation insights from Govtech.

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eCAPTURE UCDS

One size doesn't fit all
webCAPTURE, revenues, digital process automation, eCAPTURE UCDS, Partnership, eCAPTURE, Govtech, best practice, local authority, service, digital transformation, supplier, values, automation, team, approach

One Size Doesn’t Fit All

I joined Govtech as their project manager almost 10 years ago. I had just completed 24 years of service for a large London Local Authority, and that was me done; I planned to put my work in Local Government firmly in the rear-view mirror. However, there was one company I felt compelled to say a personal goodbye to, and that was Govtech. 

Tim Friery
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Partnership
Northampton, Northgate, UCDS, eCAPTURE UCDS, Universal Credit, Ealing

Ealing and Northampton Councils Extend UCDS

Ealing and Northampton Councils Extend UCDS

Ealing Council and Northampton BC have extended their contracts with Northgate Public Services for provision of Govtech’s Universal Credit Digital Service, each for a further 12 months. As the Covid-19 lockdown leads to a huge increase in the number of people in receipt of Universal Credit, UCDS will play an increasingly important role in ensuring that councils stay on top of a work stream that is beginning to rapidly increase in size.

Govtech
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New service deployed
CT, UCDS, eCAPTURE UCDS, Kirklees, Universal Credit, CT reduction

Kirklees MBC transforms productivity with UCDS

After an extensive period of working with Govtech to test and enhance its Universal Credit Digital Service (“UCDS”) Kirklees MBC has deployed the UCDS to great effect. UCDS supports Kirklees’ policy of reviewing entitlement to Council Tax Reduction only three times a year, unless there are any significant changes meanwhile.

Complementing its comprehensive filtering, matching and pre-assessment of LCTR Change Notifications received daily from the DWP, the most advanced configuration of UCDS has resulted in a 62% reduction in work items created in the back office system. Download the case study here.

Govtech
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