Following in Netcall's footsteps, Govtech also participated in its own employee survey for 2024 and achieved an outstanding engagement rate of 83%! It is clear the team are proud to work for Govtech, and the results are testament to the inclusive, supportive and empowered work environment they’re a part of.
Now a part of the Netcall group, the team have even more opportunity to grow and feel valued. Netcall has recently been ranked 275 on the Financial Times Best Employers 2025 – placing us in the top 25 of our industry! Only 500 companies in the UK make this list each year, this is an outstanding achievement, and even more meaningful as we stand alongside some high-profile employers. It’s a testament to the incredible culture the team has built together and will continue as new members join into our fold.
The importance of employee engagement
Employee engagement isn’t just about improving internal performance – it directly affects external outcomes. According to Harvard Business Review, the employee experience (EX) now plays a crucial role in shaping the customer experience (CX). Companies that invest in enhancing both can command up to 16% higher prices for their products and services. Forbes also reports that businesses with outstanding customer experiences have employees who are 1.5 times more engaged than those at companies with weaker CX.
We know that engaged employees lead to engaged customers. That’s why we help businesses create meaningful experiences for both their employees and customers through our process automation services. Govtech ensure they are there to help at every stage, reflecting their own experiences onto their customers – it’s a win, win.
“Our commitment to fostering a supportive and dynamic workplace has led to an impressive 83% employee engagement score in 2024. This achievement not only enhances our internal performance but also drives exceptional customer experiences, proving that engaged employees are the key to our success."
Mandi Crusco
HR Director, Netcall
It’s all about the people
The team at Govtech don’t shy away from sharing the reasons why they enjoy working at Govtech, and it’s the people that contribute to the success of the business. Ensuring the team are happy, informed and empowered is a winning formula. Govtech’s success is built on several key strengths, and that importantly comes from the team, and having a fantastic workplace enables them to do just that. The key takeaway from the survey highlights that Govtech is a great place to work due to:
- Recognition – they celebrate their team’s wins!
- Communication – transparency keeps them all connected
- Managerial support – leaders who guide and encourage
- Work-Life balance – they prioritise well-being and family
Govtech’s culture echoes Netcall’s, and it’s this synergy and approach that has made the transition of bringing them into the Netcall group so effortless.
Feedback that shapes the future of our workplace
These surveys are important to understand the consensus of how the team are feeling, what we’re doing right, and what areas need improvement. With results such as everyone who participated feeling strongly that their manager supports them, our leadership is key to our team’s success; offering feedback, guidance, and support to help employees grow and excel in their roles.
If we can lead by example within our business, we can help lead by example for our customers – which is why so many of them are achieving Move automation rates in excess of 90%; always going over and beyond to maximise efficiencies and improve automation outcomes.
Finally, I’d like to thank all our employees for their hard work and commitment. Together, we will continue to achieve great things!
