Govtech blog
Automation that works
As more citizens and businesses transact online, the quality of their digital experience is not determined merely by completion and submission of a web form, but by what happens afterwards. Govtech’s digital process automation services transform back-office processing by eliminating errors, reducing cycle times and speeding up responses.
Explore our collection of videos to discover more about our automation services.
Our role is to help you to solve problems
With workload rising, there are conflicting demands to balance income collection, make timely support decisions, and process changes quickly. We can help you to free up skilled resources, and focus their time and expertise on vulnerable customers who really need their assistance.
Our digital process automation services for Revenues and Benefits fully automate at least 80% of the work associated with processing online transactions. Business rules determine what gets automated, and these are set individually for each customer. Automation rates are measured and shared to continually drive efficiencies, and for each council to optimise their own rules.
And not only is most of the work automated; when interventions are triggered, these are automatically classified as High, Medium or Low priority and sent to work queues. Teams are less stretched, and the resources available to support customers can go that bit further.
PUT YOUR TRUST IN GOVTECH
Tried and tested
Our specialist team are revenues and benefits practitioners who understand the challenges and choices you face. Our customers see us as an extension to their team, always available and willing to help.
Our solutions are trusted to automate over 40 million digital transactions per annum by councils who collectively manage 5 million chargeable dwellings and collect over £10 Billion per annum in Council Tax and Business Rates income.
When it comes to solving your problems, it’s our culture and working practices that give us the edge.
Established service
Since 2005, over 55 different sized local authorities have trusted our services. We guarantee that our solutions deliver exactly what they are meant to, every time.
Bridge a difficult gap
We are good problem solvers. We listen and make it our mission to understand each council inside and out, so we can offer the right solution based on both your knowledge and our breadth of experience and expertise – a winning team!
Trust and reliability
One of our goals is to make each customer a reference site. We’re fortunate that due to our close working relationships, we’re recommended to their peers, and credited as a reliable vendor.
Customer-centric approach
Once we’ve solved a problem, we look at how we can improve it further, and are on hand every step of the journey – we still have customers from the start!
AUTOMATION RATES
Govtech can help you realise the value of automating your revenues and benefits function
80%
reduction in workload
40m
interactions processed per annum
£10b
revenue collected per annum
5m
chargeable dwellings managed
Our hosted digital process automation services
We provide a web form conduit to back-office Revenues and Benefits systems through which citizens submit millions of service requests.
As part of the process, we fully automate the processing of online transactions; everything from simple Direct Debits and Discount Applications to complex Changes of Address, Repayment Arrangements, Student Discount Verifications and Landlord Notifications.
We’re an expert in automation and we use our expertise to solve problems. We don’t license our automation technology; instead, you subscribe to a service where we configure and use our technology to deliver business outcomes as a service. What you’re subscribing to is a service that automates most of your day-to-day work and prioritises anything your rules say you need to deal with.
Revenues
webCAPTURE automates the processing of millions of online Council Tax and Business Rates transactions submitted by citizens, students, landlords and businesses.
Benefits
eCAPTURE validates your incoming claims, checking and cross-checking the data against your existing records, then loads them into your benefits system where they are ready for immediate assessment.
Universal Credit
UCDS validates, filters and 'pre-assesses' the HB Stop and LCTR files received daily from the DWP via ATLAS. The action of reviewing cases beforehand, reduces subsequent intervention by up to 65%.
SUCCESS STORIES
Kirklees Council
Resources freed up by webCAPTURE automation were redeployed into Recovery. A brand new team of 8 people was created to focus on aged debt and recovered £5m in 3 years.
City of York Council
A big win for digital transformation, with savings being realised within 3 months and an opportunity to exploit data they had never had access to before.
North Hertfordshire Council
Modernising Council Tax services at a time of diminishing resources and increasing workload. Leading to 75% of online transactions automated, and a 4-6 week backlog reduced to 2 days.
Sandwell Council | UCDS
Taking back control of increasing ATLAS workstreams and protecting service standards throughout the Covid-19 pandemic.
Plymouth City Council
Transforming digital services to exploit automation in Revs & Bens went from being important, to imperative when the Covid-19 pandemic struck.
Wakefield Council
Delivering savings and outcomes by reducing manual intervention and input, resulting in 4,000 hours saved per annum.
WHAT OUR CUSTOMERS SAY
“We have loved working with you and your team over the years and are looking forward to working with you again on the new things we discussed." Sue Knowles, Head of ICT, Revenues & Benefits | Sandwell Metropolitan Borough Council
“We’ve processed £125m worth of grants so far; at one point, we had 85 staff answering the phones on this. But we’re still up to date with everything else.” Steve Bird, Head of Welfare & Exchequer | Kirklees Metropolitan Borough Council
“It has been an extraordinary and relentless year for the team in supporting both citizens and businesses. Luckily for us, with so many colleagues being moved onto grant work, having Govtech was invaluable and enabled us to maintain the everyday administration of my service.” Martin Smith, Head of Revenues | Bristol City Council
“We have been able to keep up with the work without needing to take on more temporary staff to replace the experience of those who have retired. It’s enabled a smaller and less experienced team to cope sustainably with a rising, complex workstream.” Anne Banner, Benefits Manager | North Hertfordshire District Council
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